So you ordered that cool new doodad from Amazon and it was supposed to arrive today, but it didn’t. Yet you’ve been sent a delivery confirmation telling you it made it there on time. Was it stolen? Maybe! But here’s another possible explanation.
According to a CBS Atlanta report, USPS supervisors are giving mail carriers direct orders to misrepresent delivery times. A former mail carrier told CBS they had to follow these specific instructions:
“At 7:15, whatever you have not delivered, pull your truck over to the side of the road and scan every single one of your amazon packages…”
A current mail carrier told them something similar:
“Basically, we have to falsify the timing, and a lot of carriers don’t want to do that, but we’re mandated to with a direct order.”
But why lie to Amazon customers about their packages? Because if they have late deliveries, they don’t fulfill Amazon Prime’s two-day delivery guarantee, and that jeopardizes the USPS’s contract with Amazon. But if they say they delivered things on time that puts the onus back on Amazon. Instead of the USPS losing their contract, Amazon is forced to make things right for its customers.
This isn’t just happening in Atlanta, though. Tons of Redditors are sharing their own stories from all over the country. I’ve also had Amazon packages not make it to me before, and I was given a gift card. Another one of our writers had a similar experience. They thought they had a package stolen from them since it was marked delivered but nowhere to be found. When they contacted Amazon, the rep said they could see it hadn’t actually been delivered but was scanned as delivered anyway, then explained how that kind of thing happens all the time.
So, if this has happened to you, your best bet is to make a complaint to Amazon and hope you get some kind of recompense. You might get a free month of Amazon Prime, a gift card, or some type of discount—but your mileage may vary. Amazon may be getting wise to these delivery antics. Either way, at least you know what’s probably causing your delivery woes.
Update: A public relations rep for the postal service contacted us with this statement:
“The Postal Service takes allegations such as these very seriously. However, the information available to us indicates there is no merit to the claims raised in the article. The Postal Service is committed to upholding the highest ethical standards and vigorously protecting the security and sanctity of the mail. Should any issue arise that may compromise the high standards we hold ourselves to, employees are trained to immediately report issues up through their chain of command. They can do this anonymously, at any level in the management chain. To date, we have received no information that would substantiate the claims raised in the article.
The Postal Service is proud to be the shipper of choice for both senders and receivers. No other shipper delivers as many e-commerce packages to the home.”