If you’ve received an email from Essential asking to provide “additional verifying information”, do not reply.
According to our readers, folks on Reddit, and many other reports around the web, Essential Phone customers received an email last night from a support account – firstname.lastname@example.org – claiming that the company needs “additional verifying information” to finish processing their order. The full email, attached below, asks for an alternative email address, phone number, as well as a picture of a photo ID clearly showing the customer’s photo, signature, and address.
Take a look at the full email below:
Our order review team requires additional verifying information to complete the processing of your recent order. This verification is performed to protect against unauthorized use of your payment information and similar to what is conducted for in-person purchases.
Please provide an alternative email and phone number to confirm this purchase..
We would like to request a picture of a photo ID (e.g. driver’s license, state ID, passport) clearly showing your photo, signature and address. NOTE: the address on the ID should match the billing address listed on your recent order.
We apologize for the inconvenience and appreciate your cooperation. Once verified, we look forward to shipping your order.
Essential Products Customer Care
Essential is aware of the situation however, and says it’s working to mitigate the phishing attack:
We’re aware of & looking into a recent e-mail received by some customers. We’ve taken steps to mitigate & will update with more info soon.
— Essential (@essential) August 30, 2017
As previously stated, do not reply to this email. If you know anyone who’s purchased an Essential Phone, please pass this along.
We’ve reached out to Essential for comment and will update this post when we hear back.